{"id":4340,"date":"2025-08-28T08:01:14","date_gmt":"2025-08-28T08:01:14","guid":{"rendered":"https:\/\/longdoglobal.com\/?page_id=4340"},"modified":"2026-01-08T06:42:17","modified_gmt":"2026-01-08T06:42:17","slug":"reembolsos_devolucoes","status":"publish","type":"page","link":"https:\/\/longdoglobal.com\/pt\/reembolsos_devolucoes\/","title":{"rendered":"Pol\u00edtica de reembolso e devolu\u00e7\u00f5es"},"content":{"rendered":"<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>    <h3 class=\"wp-block-heading\"><strong>Pol\u00edtica de reembolso e devolu\u00e7\u00f5es<\/strong><\/h3>    <p><strong>\u00daltima atualiza\u00e7\u00e3o:<\/strong> 28 de agosto de 2025<\/p>    <p><strong>1. Declara\u00e7\u00e3o Geral<\/strong><\/p>    <p>Esta Pol\u00edtica de Reembolso e Devolu\u00e7\u00f5es aplica-se a todas as m\u00e1quinas e produtos relacionados (\u201cMercadorias\u201d) adquiridos \u00e0 Longdo Global pelos nossos clientes business-to-business (B2B) (\u201cCliente\u201d). O nosso compromisso \u00e9 fornecer produtos de alta qualidade que cumpram as especifica\u00e7\u00f5es acordadas. Esta pol\u00edtica descreve os procedimentos para lidar com reclama\u00e7\u00f5es relacionadas com Mercadorias danificadas, defeituosas ou n\u00e3o conformes.<\/p>    <p>Tenha em aten\u00e7\u00e3o que os termos de um Contrato de Venda, Ordem de Compra ou Fatura Proforma mutuamente assinado entre a Longdo Global e o Cliente substituir\u00e3o os termos desta pol\u00edtica geral em caso de qualquer conflito.<\/p>    <p><strong>2. Inspe\u00e7\u00e3o das mercadorias<\/strong><\/p>    <p>O Cliente \u00e9 respons\u00e1vel por inspecionar todas as Mercadorias no momento da entrega. Quaisquer reclama\u00e7\u00f5es por danos ocorridos durante o transporte, faltas ou defeitos vis\u00edveis devem ser comunicadas por escrito \u00e0 Longdo Global. <strong>dentro de 10 dias \u00fateis<\/strong> de receber a remessa.<\/p>    <ul class=\"wp-block-list\"> <li>O relat\u00f3rio deve incluir uma descri\u00e7\u00e3o detalhada do problema, provas fotogr\u00e1ficas e\/ou em v\u00eddeo e refer\u00eancias aos n\u00fameros de encomenda relevantes.<\/li>    <li>A n\u00e3o comunica\u00e7\u00e3o de tais problemas dentro deste prazo pode resultar na recusa do pedido de indemniza\u00e7\u00e3o.<\/li> <\/ul>    <p><strong>3. Devolu\u00e7\u00f5es por mercadorias danificadas, com defeito ou n\u00e3o conformes<\/strong><\/p>    <p>A Longdo Global n\u00e3o aceita devolu\u00e7\u00f5es por motivos que n\u00e3o sejam danos nos produtos \u00e0 chegada, defeitos comprovados de fabrico ou materiais, ou n\u00e3o conformidade com as especifica\u00e7\u00f5es detalhadas no Contrato de Venda.<\/p>    <p>Para iniciar uma reclama\u00e7\u00e3o, siga estes passos:<\/p>    <ol start=\"1\" class=\"wp-block-list\"> <li><strong>Contacte-nos:<\/strong> Envie um e-mail para o nosso departamento de vendas para <code>sales@longdoglobal.com<\/code> com as provas recolhidas durante a sua inspe\u00e7\u00e3o. Por favor, inclua o nome da sua empresa, o n\u00famero da fatura e uma explica\u00e7\u00e3o detalhada do problema.<\/li>    <li><strong>Avalia\u00e7\u00e3o:<\/strong> A nossa equipa t\u00e9cnica analisar\u00e1 a sua reclama\u00e7\u00e3o. Poderemos solicitar informa\u00e7\u00f5es adicionais ou diagn\u00f3sticos para avaliar o problema. Estamos empenhados em trabalhar consigo para encontrar uma solu\u00e7\u00e3o pr\u00e1tica.<\/li>    <li><strong>Solu\u00e7\u00e3o:<\/strong> Com base na nossa avalia\u00e7\u00e3o, determinaremos, a nosso exclusivo crit\u00e9rio, a solu\u00e7\u00e3o mais adequada, que poder\u00e1 incluir uma das seguintes op\u00e7\u00f5es: <ul class=\"wp-block-list\"> <li><strong>Envio de pe\u00e7as de substitui\u00e7\u00e3o:<\/strong> Para problemas que podem ser resolvidos atrav\u00e9s da substitui\u00e7\u00e3o de um componente, enviaremos as pe\u00e7as necess\u00e1rias com instru\u00e7\u00f5es de instala\u00e7\u00e3o.<\/li>    <li><strong>Suporte t\u00e9cnico:<\/strong> Forneceremos suporte t\u00e9cnico remoto para ajudar a resolver o problema.<\/li>    <li><strong>Repara\u00e7\u00e3o:<\/strong> Podemos autorizar uma repara\u00e7\u00e3o por um t\u00e9cnico local ou, em casos raros, solicitar que o produto seja enviado de volta para repara\u00e7\u00e3o.<\/li>    <li><strong>Substitui\u00e7\u00e3o ou reembolso:<\/strong> A substitui\u00e7\u00e3o total dos Produtos ou o reembolso s\u00f3 ser\u00e3o considerados se o defeito for grave e n\u00e3o puder ser corrigido atrav\u00e9s de pe\u00e7as ou repara\u00e7\u00e3o.<\/li> <\/ul> <\/li> <\/ol>    <p><strong>4. Condi\u00e7\u00f5es para devolu\u00e7\u00f5es autorizadas<\/strong><\/p>    <p>Se uma devolu\u00e7\u00e3o for considerada necess\u00e1ria e autorizada pela Longdo Global:<\/p>    <ul class=\"wp-block-list\"> <li>Emitiremos um <strong>Autoriza\u00e7\u00e3o de devolu\u00e7\u00e3o de mercadoria (RMA)<\/strong> n\u00famero e forne\u00e7a instru\u00e7\u00f5es espec\u00edficas de envio. Mercadorias devolvidas sem um n\u00famero RMA v\u00e1lido n\u00e3o ser\u00e3o aceites.<\/li>    <li>Os Produtos devem ser devolvidos na embalagem original ou, se n\u00e3o estiver dispon\u00edvel, numa embalagem que ofere\u00e7a prote\u00e7\u00e3o equivalente. O Cliente \u00e9 respons\u00e1vel por proteger adequadamente os Produtos durante o transporte.<\/li>    <li>A responsabilidade pelos custos de envio da devolu\u00e7\u00e3o e pela log\u00edstica ser\u00e1 determinada caso a caso e especificada na autoriza\u00e7\u00e3o de RMA.<\/li> <\/ul>    <p><strong>5. Reembolsos<\/strong><\/p>    <p>Se o reembolso for aprovado, ele ser\u00e1 processado ap\u00f3s a recep\u00e7\u00e3o e inspe\u00e7\u00e3o dos produtos devolvidos nas nossas instala\u00e7\u00f5es.<\/p>    <ul class=\"wp-block-list\"> <li>Os reembolsos ser\u00e3o emitidos pelo pre\u00e7o de compra original dos Produtos.<\/li>    <li>Tenha em aten\u00e7\u00e3o que as despesas de envio originais, direitos aduaneiros, impostos e outras taxas de importa\u00e7\u00e3o\/exporta\u00e7\u00e3o normalmente n\u00e3o s\u00e3o reembols\u00e1veis.<\/li>    <li>Os reembolsos ser\u00e3o creditados de volta ao m\u00e9todo de pagamento original (por exemplo, transfer\u00eancia banc\u00e1ria) dentro de um prazo razo\u00e1vel.<\/li> <\/ul>    <p><strong>6. Artigos n\u00e3o retorn\u00e1veis<\/strong><\/p>    <p>Os seguintes itens geralmente n\u00e3o s\u00e3o eleg\u00edveis para devolu\u00e7\u00e3o ou reembolso:<\/p>    <ul class=\"wp-block-list\"> <li>M\u00e1quinas fabricadas sob medida ou especialmente configuradas de acordo com as especifica\u00e7\u00f5es do cliente.<\/li>    <li>Itens consum\u00edveis e pe\u00e7as sobressalentes que foram usados.<\/li>    <li>Mercadorias danificadas devido a instala\u00e7\u00e3o inadequada, uso indevido, neglig\u00eancia ou modifica\u00e7\u00e3o n\u00e3o autorizada pelo Cliente.<\/li> <\/ul>    <p><strong>7. Garantia<\/strong><\/p>    <p>A maioria dos problemas com pe\u00e7as defeituosas ou m\u00e3o de obra \u00e9 coberta pela nossa garantia do produto. Consulte a documenta\u00e7\u00e3o de garantia espec\u00edfica fornecida com a sua compra para obter os termos e condi\u00e7\u00f5es detalhados. Esta pol\u00edtica destina-se a complementar, e n\u00e3o substituir, os termos da garantia do produto.<\/p>    <p><strong>8. Contacte-nos<\/strong><\/p>    <p>Para iniciar uma reclama\u00e7\u00e3o ou para quaisquer perguntas relacionadas com esta pol\u00edtica, entre em contacto com a nossa equipa de vendas e suporte.<\/p>    <ul class=\"wp-block-list\"> <li><strong>E-mail<\/strong>: <code>sales@longdoglobal.com<\/code><\/li>    <li><strong>Endere\u00e7o<\/strong>: Rua Yusong, Distrito de Yubei, Chongqing, China<\/li> <\/ul>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Last Updated: August 28, 2025 1. General Statement This Refund and Returns Policy applies to all machinery and related products (&#8220;Goods&#8221;) purchased from Longdo Global by our business-to-business (B2B) clients (&#8220;Client&#8221;). Our commitment is to provide high-quality products that meet the agreed-upon specifications. This policy outlines the procedures for handling claims [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4340","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - LongdoGlobal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/longdoglobal.com\/pt\/reembolsos_devolucoes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - LongdoGlobal\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy Last Updated: August 28, 2025 1. General Statement This Refund and Returns Policy applies to all machinery and related products (&#8220;Goods&#8221;) purchased from Longdo Global by our business-to-business (B2B) clients (&#8220;Client&#8221;). Our commitment is to provide high-quality products that meet the agreed-upon specifications. This policy outlines the procedures for handling claims [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/longdoglobal.com\/pt\/reembolsos_devolucoes\/\" \/>\n<meta property=\"og:site_name\" content=\"LongdoGlobal\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-08T06:42:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/longdoglobal.com\/wp-content\/uploads\/2026\/03\/longdoglobal-home.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"625\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/longdoglobal.com\/refund_returns\/\",\"url\":\"https:\/\/longdoglobal.com\/refund_returns\/\",\"name\":\"Refund and Returns Policy - LongdoGlobal\",\"isPartOf\":{\"@id\":\"https:\/\/longdoglobal.com\/#website\"},\"datePublished\":\"2025-08-28T08:01:14+00:00\",\"dateModified\":\"2026-01-08T06:42:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/longdoglobal.com\/refund_returns\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/longdoglobal.com\/refund_returns\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/longdoglobal.com\/refund_returns\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/longdoglobal.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/longdoglobal.com\/#website\",\"url\":\"https:\/\/longdoglobal.com\/\",\"name\":\"LongdoGlobal\",\"description\":\"Top Chinese Machinery &amp; Equipment Supplier\",\"publisher\":{\"@id\":\"https:\/\/longdoglobal.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/longdoglobal.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/longdoglobal.com\/#organization\",\"name\":\"LongdoGlobal\",\"url\":\"https:\/\/longdoglobal.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/longdoglobal.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/longdoglobal.com\/wp-content\/uploads\/2025\/09\/cropped-LONGDO-LOGO-square.png\",\"contentUrl\":\"https:\/\/longdoglobal.com\/wp-content\/uploads\/2025\/09\/cropped-LONGDO-LOGO-square.png\",\"width\":512,\"height\":512,\"caption\":\"LongdoGlobal\"},\"image\":{\"@id\":\"https:\/\/longdoglobal.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de reembolso e devolu\u00e7\u00f5es - LongdoGlobal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/longdoglobal.com\/pt\/reembolsos_devolucoes\/","og_locale":"pt_PT","og_type":"article","og_title":"Refund and Returns Policy - LongdoGlobal","og_description":"Refund and Returns Policy Last Updated: August 28, 2025 1. General Statement This Refund and Returns Policy applies to all machinery and related products (&#8220;Goods&#8221;) purchased from Longdo Global by our business-to-business (B2B) clients (&#8220;Client&#8221;). Our commitment is to provide high-quality products that meet the agreed-upon specifications. This policy outlines the procedures for handling claims [&hellip;]","og_url":"https:\/\/longdoglobal.com\/pt\/reembolsos_devolucoes\/","og_site_name":"LongdoGlobal","article_modified_time":"2026-01-08T06:42:17+00:00","og_image":[{"width":500,"height":625,"url":"https:\/\/longdoglobal.com\/wp-content\/uploads\/2026\/03\/longdoglobal-home.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/longdoglobal.com\/refund_returns\/","url":"https:\/\/longdoglobal.com\/refund_returns\/","name":"Pol\u00edtica de reembolso e devolu\u00e7\u00f5es - LongdoGlobal","isPartOf":{"@id":"https:\/\/longdoglobal.com\/#website"},"datePublished":"2025-08-28T08:01:14+00:00","dateModified":"2026-01-08T06:42:17+00:00","breadcrumb":{"@id":"https:\/\/longdoglobal.com\/refund_returns\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/longdoglobal.com\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/longdoglobal.com\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/longdoglobal.com\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/longdoglobal.com\/#website","url":"https:\/\/longdoglobal.com\/","name":"LongdoGlobal","description":"Principal fornecedor chin\u00eas de m\u00e1quinas e equipamentos","publisher":{"@id":"https:\/\/longdoglobal.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/longdoglobal.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/longdoglobal.com\/#organization","name":"LongdoGlobal","url":"https:\/\/longdoglobal.com\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/longdoglobal.com\/#\/schema\/logo\/image\/","url":"https:\/\/longdoglobal.com\/wp-content\/uploads\/2025\/09\/cropped-LONGDO-LOGO-square.png","contentUrl":"https:\/\/longdoglobal.com\/wp-content\/uploads\/2025\/09\/cropped-LONGDO-LOGO-square.png","width":512,"height":512,"caption":"LongdoGlobal"},"image":{"@id":"https:\/\/longdoglobal.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/longdoglobal.com\/pt\/wp-json\/wp\/v2\/pages\/4340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/longdoglobal.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/longdoglobal.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/longdoglobal.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/longdoglobal.com\/pt\/wp-json\/wp\/v2\/comments?post=4340"}],"version-history":[{"count":3,"href":"https:\/\/longdoglobal.com\/pt\/wp-json\/wp\/v2\/pages\/4340\/revisions"}],"predecessor-version":[{"id":6806,"href":"https:\/\/longdoglobal.com\/pt\/wp-json\/wp\/v2\/pages\/4340\/revisions\/6806"}],"wp:attachment":[{"href":"https:\/\/longdoglobal.com\/pt\/wp-json\/wp\/v2\/media?parent=4340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}