Service – LongdoGlobal

Comprehensive Services, Your Global Machinery Partner

Frequently Asked Questions

Do you offer OEM or ODM services?

Yes, we specialize in both.

OEM (Original Equipment Manufacturer): We provide comprehensive OEM services. You can customize products with your logo, brand colors, and specific packaging. We also assist with custom labeling and user manuals to fully align with your brand identity.
ODM (Original Design Manufacturer): We welcome ODM inquiries for new product development. Our team will assess your requirements and coordinate with our network of factories to provide a tailored design, prototyping, and manufacturing solution.

What is your quality control process?

We act as your trusted representative to guarantee product quality. Our standard process includes:

Pre-Production Verification: We confirm all technical specifications, materials, and components with the factory before production starts.
Pre-Shipment Inspection: Our team conducts a thorough final inspection, checking appearance, functionality, and packaging against your requirements.
Visual Reporting: We provide detailed inspection reports with photos and videos for your final approval before authorizing shipment.

What shipping and logistics services do you provide?

We provide flexible and cost-effective global shipping solutions. Our professional logistics services include:

Multiple Freight Options: We can arrange shipment by sea (for both FCL & LCL) or by air, based on your budget and timeline.
Order Consolidation: This is our key strength. We can organize and consolidate goods from all your different suppliers in China into a single container, significantly reducing your shipping costs and management complexity.
Full Documentation Service: We handle all necessary export documents (like Bill of Lading, Packing List, etc.) to ensure a smooth customs clearance process for you.

How can I get a quote or place an order?

You can start the process by filling out the inquiry form on our “Contact Us” page or by emailing our sales team directly. To help us provide a fast and accurate response, please include the following details in your inquiry:

Product Model(s) and/or links
Required Quantity
Key Technical Specifications
Your Destination Port

Our professional team will promptly assist you with a detailed quotation and guide you through the ordering procedures.

Pre-Sales Service

We ensure you make the right investment from the very beginning. Our goal is to match your needs with the perfect equipment solution.

Expert Consultation: We help you select the right products and specifications for your market and application.
Custom OEM/ODM Solutions: We work with factories to meet your unique branding and design requirements.
Transparent Quotations: Receive clear, detailed, and competitive price proposals with no hidden costs.

In-Sales Service

Enjoy a transparent and worry-free process from the moment you place your order until it ships. We act as your team on the ground.

Proactive Order Tracking: Receive regular updates on production status and delivery timelines.
Rigorous Quality Control: We coordinate and oversee factory inspections to ensure all equipment meets your standards.
Logistics & Consolidation: We manage all shipping details and can consolidate your orders to save you time and money.

After-Sales Service

Your partnership with us continues long after delivery. We provide a vital link to the original factories for seamless long-term support.

Dedicated Support Coordination: You have a single point of contact. We manage all communication with the factory for you.
Factory Technical Liaison: We work directly with manufacturer engineers to troubleshoot issues and provide solutions.
Warranty Claim Facilitation: We guide and manage the warranty claim process with the factory on your behalf.
Genuine Parts Sourcing: We ensure you get the right original spare parts sourced directly from the manufacturer.